A Guide to Customer Service Skills for the Service Desk Professional

by Donna Knapp

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Book Overview

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0538748532

ISBN13:9780538748537

Release Date:March 2010

Publisher:Cengage Learning

Length:488 Pages

Weight:1.70 lbs.

Dimensions:0.9" x 7.3" x 9.1"

Related Subjects

Business Business & Investing Computers Computers & Technology Economics

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A Guide to Customer Service Skills for the Service Desk Professional

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