Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies
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Book Overview
Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.
Format:Paperback
Language:English
ISBN:0791421864
ISBN13:9780791421864
Release Date:December 1994
Publisher:State University of New York Press
Length:208 Pages
Weight:0.67 lbs.
Dimensions:0.5" x 6.0" x 9.2"
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