Anger and Conflict in the Workplace: Spot the Signs, Avoid the Trauma
Anger and conflict are big issues in today's workplace. Too often, someone at work expresses anger, or gets in conflicts, in ways that range from inappropriate to high-risk. Whether you are a manager,... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:1570231389
ISBN13:9781570231384
Release Date:May 2000
Publisher:Impact Publications
Length:166 Pages
Weight:0.65 lbs.
Dimensions:0.5" x 6.0" x 9.0"
Customer Reviews
1 rating
Very helpful for group projects where no clear authority
Published by Thriftbooks.com User , 18 years ago
I have completed a Masters degree with five different group projects. I wished I had worked through this book earlier to learn how to handle my own anger and that of other's. This is also very handy in workplace situations. This book is concise and shows you the eight types of anger and how you can assertively deal with it. There is a handy framework which says when anger happens: I've created an mnemonic acronym: D-DAC-DIL (This technique will help calm the angry person down enough so that a calm dialogue can ensue). Decide whether or not to deal with it Be Direct Acknowledge the person's feelings Find something in common Depersonalize ID the real issues Let go
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