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Hardcover Benchmarking Customer Service Book
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ISBN: 0273610694

ISBN13: 9780273610694

Benchmarking Customer Service

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Benchmarking against the best is essential in building customer focus. This step-by-step guide should save time and money. It aims to help decide which benchmark targets to select, how to measure readers performance and how to use the results to develop an action plan.

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Format: Hardcover

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