Beyond the Call: Why Some of Your Team Go the Extra Mile and Others Don't Show
Business leaders know that some members of their teams go aboveand beyond while others get by doing the bare minimum. The questionon everyone's lips is how to turn every member of your organizationinto a top performer. Beyond the Call uses case studies, thereal-world stories of real managers, and groundbreaking researchfrom NYU's Stern School of Business, to answer important questionsabout performance and offer real solutions for buildinghigh-performing organizations and teams. This book will show youhow to coax every member of you team to do more, leaving behindmediocrity for excellence.
'Beyond the Call addresses a topic that goes to the veryheart of what makes organisations successful in the 21stCentury...this book provides a useful framework to help managersunderstand more about the discretionary effort. Beyondthe Call outlined discretionary effort principles that allmanagers should benefit from adopting'
Jonathan Emms, Head of Primary Care, Country Lead, PfizerUK
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