Ever since Eastman Kodak announced that it was outsourcing its information systems (IS) function in 1988 to IBM, DEC and Businessland, large companies have found it acceptable or even fashionable to transfer their IS assets, leases and staff the third-party vendors. In view of the changes in the sourcing, the key question now is not "should we outsource IS?", but rather "where and how can we take advantage of the rapidly developing market of IS services providers?". This book seeks to provide answers to this question.
Lacity and Hirschheim are the leading lights in looking at the outsourcing phenomenom. Unlike many who blindly push a point of view, they balance their advice through rigorous research and real case studies. This book demonstrates their immense understanding of the issues involved with the insourcing / outsourcing decision and gives page after page of practical advice on how to approach such a decision. The advice is easy to apply and works. I recommend this to information system managers and researchers who wish to review an exemplary approach to honest case studies.
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