Borders in Service: Enactments of Nationhood in Transnational Call Centres
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Book Overview
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work.
In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.Format:Paperback
Language:English
ISBN:148752059X
ISBN13:9781487520595
Release Date:September 2016
Publisher:University of Toronto Press
Length:288 Pages
Weight:0.90 lbs.
Dimensions:0.6" x 5.9" x 9.0"
Grade Range:Postsecondary and higher
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