Care Packages for Your Customers: An Idea a Week to Enhance Customer Service
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CARE to build a customer-focused company
Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes
Self-assessments, brainstorming exercises, checklists, and worksheetsReal-life examples of how companies create enhanced customer experiencesHelpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performanceTime-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good ListeningFormat:Paperback
Language:English
ISBN:0071484213
ISBN13:9780071484213
Release Date:April 2007
Publisher:McGraw-Hill Companies
Length:198 Pages
Weight:0.61 lbs.
Dimensions:0.6" x 5.8" x 7.8"
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