Cases in Hospitality Management: A Critical Incident Approach
Select Format
Select Condition 
Book Overview
Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry - both positive and negative - and then to describe the organization's response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants - are included, as are fifteen new cases and a new section on hospitality technology.
Format:Paperback
Language:English
ISBN:047168693X
ISBN13:9780471686934
Release Date:November 2005
Publisher:Wiley
Length:176 Pages
Weight:0.58 lbs.
Dimensions:0.6" x 5.9" x 8.9"
Customer Reviews
1 rating
Needed for class
Published by Thriftbooks.com User , 16 years ago
I needed it for class. It is a good tool to get one to think about how to handle different situations in a managerial position.
Copyright © 2025 Thriftbooks.com
Terms of Use | Privacy Policy | Do Not Sell/Share My Personal Information | Cookie Policy | Cookie Preferences | Accessibility Statement
ThriftBooks ® and the ThriftBooks ® logo are registered trademarks of Thrift Books Global, LLC
ThriftBooks ® and the ThriftBooks ® logo are registered trademarks of Thrift Books Global, LLC
