"Offers practical guidance for how to work with diverse others, which is a precondition for confronting many of the complex challenges we face." --Morris Rosenberg, President, Pierre Elliott Trudeau... This description may be from another edition of this product.
There is no secret. You either deal with them. Leave them or place. Or confront them which is never helpful to me. The best advice I've gotten is when someone says something snotty ask them nicely and inquisitively what do you mean? Then they are forced to rework what they said nicer. Or just ignore them. It's their misery they try to take out on you.
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