Complete Book on Customer Service

by Michael Ramundo

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With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service... This description may be from another edition of this product.

Format:Hardcover

Language:English

ISBN:0133998827

ISBN13:9780133998825

Release Date:January 1997

Publisher:Simon & Schuster

Length:384 Pages

Weight:2.30 lbs.

Dimensions:1.3" x 7.3" x 9.5"

Related Subjects

Business Business & Investing Economics Industries & Professions Management & Leadership Marketing Marketing & Sales

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