Conflict at Work

This book offers an all-encompassing guide to resolving and preventing conflict in the workplace, written for UK HR Professionals and SME owners. Packed with pragmatic advice and real-life anecdotes, this book is designed to enhance your conflict management skills and legal understanding, helping to maintain a harmonious work environment.

Types of Workplace Conflict: Delve into the root causes and classifications of conflict, offering a foundational understanding crucial for any HR professional.

Grievance Procedures: In-depth advice on navigating grievance procedures, with focus on procedural fairness and legal compliance.

Managing Disciplinary Actions: Your guide to conducting disciplinary hearings, managing appeals, and ensuring fair dismissals.

Mediation & Conciliation: Explore different informal approaches to dispute resolution, and how to effectively mediate between conflicting parties.

Preventing Future Conflict: Strategies to build a work environment resistant to conflict, focusing on clear communication, staff well-being, and promoting a culture of respect and dignity.

Legal Compliance: Ensure your procedures align with UK employment laws, reducing the risk of costly tribunals.

Conflict Prevention: Proactive measures to foster a culture that deters conflict, saving emotional and financial costs down the line.

Staff Well-being: Learn how to conduct pulse surveys, and implement well-being passports to check the emotional health of your workforce.

Up-to-date Guidance: Includes the most recent legislative changes and government consultations, like the EHRC technical guidance on preventing sexual harassment.

Expert Insight: Real-life scenarios and solutions from members of the HR Inner Circle that provide a grounded view into effective conflict management.

Equip yourself with the tools to master conflict resolution and prevention, contributing to a more harmonious and legally compliant work environment.