Customer Obsession: Your Roadmap to Profitable Crm

Name: Excellent Book.
Item: Customer Obsession: Your Roadmap to Profitable CRM
Rating: 5
Author: Thriftbooks.com User

by Ad Nederlof and Jon Anton

Finally, here is a book that covers the complete "journey" of CRM implementation. Ad Nederlof and Dr. Jon Anton have done the near impossible: to position CRM in such a way that it makes practical... This description may be from another edition of this product.

Format:Hardcover

Language:English

ISBN:097196520X

ISBN13:9780971965201

Release Date:May 2002

Publisher:Anton Press

Length:244 Pages

Weight:0.90 lbs.

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Business Business & Finance Business & Investing Industries & Professions Management & Leadership Textbooks

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Excellent Book.

Published by Thriftbooks.com User , 21 years ago

Excellent book. either if you are a IT professional or a CSR for a Contact Center.If you have interest in the Genesys platform, this book gives you some clues.

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Customer Obsession: Your Roadmap to Profitable Crm

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Excellent Book.

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