Customer Service: A Practical Approach
Select Format
Select Condition 
Book Overview
The market-leader , Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:0135064333
ISBN13:9780135064337
Release Date:January 2009
Publisher:Prentice Hall
Length:177 Pages
Weight:0.85 lbs.
Dimensions:0.5" x 7.9" x 9.8"
Customer Reviews
2 ratings
Class book
Published by Thriftbooks.com User , 16 years ago
This product was received in excellent condition very quickly ... helped my department keep within budget and meet schedule! THANK YOU!
Even for those who don't like to learn about customer sevice
Published by Thriftbooks.com User , 25 years ago
i may sound a bit biased since she was my professor in college, but i thought this was one of the best textbooks that i have ever had! i am not going to sell it back 'cause i know it will come in handy in the future. i liked the fact that i wasn't being told that the "customer is always right" the entire book. instead i learned how to deal with the most difficult of customers! i have reccomended it to my boss and she will use it in training of new employees!
Copyright © 2025 Thriftbooks.com
Terms of Use | Privacy Policy | Do Not Sell/Share My Personal Information | Cookie Policy | Cookie Preferences | Accessibility Statement
ThriftBooks ® and the ThriftBooks ® logo are registered trademarks of Thrift Books Global, LLC
ThriftBooks ® and the ThriftBooks ® logo are registered trademarks of Thrift Books Global, LLC
