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Hardcover Customer Service and Support: Implementing Effective Strategies Book
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ISBN: 0273032739

ISBN13: 9780273032731

Customer Service and Support: Implementing Effective Strategies

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Examines the need for companies to have a clear service strategy to compete effectively. It also describes the need for the implications of such a strategy to be worked through in all areas of the business to ensure that those who are responsible for frontline service may perform satisfactorily.

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Format: Hardcover

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