Customer Service: Empowerment and Entrapment

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Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

Format:Paperback

Language:English

ISBN:0333946073

ISBN13:9780333946077

Release Date:March 2001

Publisher:Bloomsbury Publishing PLC

Length:215 Pages

Weight:0.78 lbs.

Dimensions:0.5" x 6.1" x 9.3"

Related Subjects

Business Business & Investing Economics

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Customer Service: Empowerment and Entrapment

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