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Hardcover Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone Book
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ISBN: 1138412228

ISBN13: 9781138412224

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

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Format: Hardcover

Condition: Very Good

$171.89
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Book Overview

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;

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Business Business & Investing Computers Computers & Technology Engineering Technology

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