Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
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Book Overview
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:1578200466
ISBN13:9781578200467
Release Date:November 1999
Publisher:CRC Press
Length:144 Pages
Weight:0.52 lbs.
Dimensions:0.4" x 6.0" x 9.1"
Customer Reviews
1 rating
Must have for a customer service representative
Published by Thriftbooks.com User , 17 years ago
This is a good book to read, if you plan to get into the customer service field, and work with customers on the phone. The book teaches you techniques that can help you solve problems, control your anger, calm the customer down, and a host of things; but you will have to buy the book to learn more.
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