Customer Service Training for Managers & Supervisors (Customer Service Training Series)
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The manager and supervisor play a critical role in determining the type of experience the customer has and what kind of attitude the employees have towards the customer.Managers and supervisors set the tone for how customers are treated and how situations and problems are handled. If they act incorrectly, or exhibit the wrong type of behavior, employees might assume that is the correct way to behave with customers.Even more important, the manager and supervisor are examples of how the company and its management feels towards the customer. How our management team reacts to customer problems and issues will shape the employee attitude as well.Customer Service Training for Managers & Supervisors shows the manager and supervisor how to interact with employees and how to train others on the best way to interact with customers.Learn how to set the right example for others, train others to provide the best service and create the very best customer focused department for our customers.Customer Service Training for Managers and Supervisors is the perfect resources for all managers and supervisors. It will provide the critical skills and information necessary for you to perform at your very best.
Format:Paperback
Language:English
ISBN:149104425X
ISBN13:9781491044254
Release Date:July 2013
Publisher:CreateSpace Independent Publishing Platform
Length:106 Pages
Weight:0.47 lbs.
Dimensions:9.0" x 0.2" x 6.0"
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