Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-Workers
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Book Overview
Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:1552635740
ISBN13:9781552635742
Release Date:February 2004
Publisher:Key Porter Books
Length:248 Pages
Weight:2.35 lbs.
Dimensions:9.0" x 0.8" x 5.8"
Customer Reviews
2 ratings
Good book
Published by Thriftbooks.com User , 17 years ago
I had the pleasure of sitting in on one of Roberta's seminars and meeting this very lovely woman. This book gives you some good tips and trick on how to deal with people that you may find difficult.
Excellent Resource!!
Published by Thriftbooks.com User , 19 years ago
This book is so chock full of info on dealing with difficult people. It goes beyond the obvious and gets to the root causes of the actions some people take, and how you can best combat them. I would recommend this book for anyone. Not just business persons, but anyone dealing with the public. It can even help with interpersonal relationships. A great book
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