Dealing with Difficult People (Instant Manager)
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An unavoidable aspect of working life, dealing with difficult people can have a major impact on?one's career and well-being. This book, written by a leading expert with years of practical experience, will provide the tools to be able to deal with all types of working relationship. Areas covered include how to define a difficult person; how to read body language and other unspoken messages; how to deal with difficult employees, colleagues, and bosses; and how to understand yourself and deal with difficult aspects of your own personality.
Format:Paperback
Language:English
ISBN:0340946512
ISBN13:9780340946510
Release Date:April 2009
Publisher:Hodder & Stoughton
Length:190 Pages
Weight:0.40 lbs.
Dimensions:0.6" x 5.0" x 7.7"
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