Design for Six SIGMA for Service
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Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Format:Hardcover
Language:English
ISBN:0071445552
ISBN13:9780071445559
Release Date:June 2005
Publisher:McGraw-Hill Companies
Length:512 Pages
Weight:1.80 lbs.
Dimensions:1.5" x 6.2" x 9.3"
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