Effective Customer Service: Ten Steps for Technical Professions (Neteffect)

by David L. Goetsch and Stanley B. Davis

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This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0130485292

ISBN13:9780130485298

Release Date:June 2003

Publisher:Pearson

Length:312 Pages

Weight:1.08 lbs.

Dimensions:0.6" x 6.9" x 9.0"

Related Subjects

Business Business & Finance Business & Investing Economics Education & Reference Engineering Industrial, Manufacturing & Operational Systems Industries & Professions Management Management & Leadership Quality Control Science & Math Technology

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Effective Customer Service: Ten Steps for Technical Professions (Neteffect)

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