Examining the forces that influence on-the-job behaviour and interpersonal skills, this text takes an approach that stresses the importance of basic human needs (emotional stability, physical fitness and mental alertness) in maintaining healthy employee-relations. It addresses topics such as building a positive self-concept, understanding communication styles, constructive disclosure, and team-building. New to this 5th edition is material on intercultural relations, diversity, stress in the workplace, team-building, ethics, technology, and the changing roles of men and women. Ancillary package available upon adoption.
I think this book is well layed-out, and easy to read. It is also full of examples from companies you know, and deal with. Lots of graphs help to illustrate the ideas, and relationships.
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