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Paperback Effective Telephoning Book
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ISBN: 0194570932

ISBN13: 9780194570930

Effective Telephoning

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Effective Telephoning builds learners' confidence in making and receiving calls in English. The ten free-standing units focus on a range of skills such as preparing and structuring a call, dealing with messages and answerphones, and responding to situations in the most appropriate way. The calls take place between an American and a British company, presenting learners with a variety of language models and business styles.

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Format: Paperback

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Related Subjects

Education & Reference English as a Second Language Foreign Languages Humanities Language Arts Schools & Teaching Words, Language & Grammar

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