Employee Management and Customer Service in the Retail Industry

by Gary Heil and Chris Thomas

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Book Overview

Employee Management and Customer Service in the Retail Industry , by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

Format:Paperback

Language:English

ISBN:047172324X

ISBN13:9780471723240

Release Date:August 2005

Publisher:Wiley

Length:208 Pages

Weight:0.85 lbs.

Dimensions:0.5" x 7.4" x 9.1"

Related Subjects

Business Business & Finance Business & Investing Human Resources Human Resources & Personnel Management Industries & Professions Retailing

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Employee Management and Customer Service in the Retail Industry

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