The signs of anger are all around us -- street violence, road rage, litigation, family abuse, police brutality, rudeness and the loss of civility in the media and in daily life. Michael Obsatz uses... This description may be from another edition of this product.
I found this book extremely helpful. We all feel frustrated by the actions of other people -- be they obnoxious drivers or sales people -- and let it ruin our day. This book suggests ways we can be more positive and proactive in our own lives while understanding the reasons why other people might behave rudely.
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