This book details many of the key processes, procedures and administrative realities which make up the healthcare system we all encounter when we visit the ER or the hospital. It walks through, in detail, how these systems work, how they came to be this way, why they are set up as they are, and then, in many cases, why and how they should be improved right now. Many examples, pulled from the lifelong experiences of the authors, from published studies and from well-documented case studies are provided, both to illustrate and to support arguments for change.
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