How to Measure Customer Satisfaction

by Nigel Hill

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Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0566081938

ISBN13:9780566081934

Release Date:January 1999

Publisher:Gower Publishing Company

Length:136 Pages

Weight:0.75 lbs.

Dimensions:0.5" x 6.8" x 9.6"

Related Subjects

Business Business & Investing Economics

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