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Hardcover How to Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques Book
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ISBN: 0877572674

ISBN13: 9780877572671

How to Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques

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You've heard the buzzwords: service quality; quality improvement; customer satisfaction. You've seen the techniques: fishbone diagrams; flow charts; brainstorming. Never before have so many service... This description may be from another edition of this product.

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Format: Hardcover

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