HR at Your Service: Lessons from Benchmark Service Organizations
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Book Overview
Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden's restaurants, are also applied and explained in the HR context.
Format:Paperback
Language:English
ISBN:1586442473
ISBN13:9781586442477
Release Date:March 2012
Publisher:Society for Human Resource Management
Length:220 Pages
Weight:0.70 lbs.
Dimensions:0.6" x 5.9" x 8.8"
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