Improving Patient Satisfaction Now
In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:0834209225
ISBN13:9780834209220
Release Date:January 1997
Publisher:Jones & Bartlett Publishers
Length:341 Pages
Weight:1.45 lbs.
Customer Reviews
2 ratings
Works like magic
Published by Thriftbooks.com User , 16 years ago
I am a 2nd year resident and I had to use for my recent evaluation of not being able to communicate well and losing patient satisfaction. It works almost instantly once I apply just a first few chapters of the book. I wish I have more time to complete it. Probably once I'm done with residency. Highly recommend for any physician.
This book has wide appeal.
Published by Thriftbooks.com User , 20 years ago
This is a thoughtful, thorough analysis of almost the entire patient satisfaction process. Anyone in your practice or hospital would enjoy many aspects of this book. Strengths: Broad, wide appeal, with many areas covered quite nicely. Weaknesses: Not enough statistics or detailed analysis of the use of standardized tools or data collection.
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