Book Overview
ITIL For Dummies provides an easy-to-understand introductionto using best practice guidance within IT service management. Itbreaks down the 5 stages of the service lifecycle into digestiblechunks, helping you to ensure that customers receive the bestpossible IT experience. Whether readers need to identify theircustomers' needs, design and implement a new IT service, or monitorand improve an existing service, this official guide provides asupport framework for IT-related activities and the interactions ofIT technical personnel with business customers and users. Understanding how ITIL can help youGetting to grips with ITIL processes and the servicelifecycleImplementing ITIL into your day to day workLearn key skills in planning and carrying out design andimplementation projects
Format:Paperback
Language:English
ISBN:1119950139
ISBN13:9781119950134
Release Date:April 2012
Publisher:For Dummies
Length:370 Pages
Weight:1.63 lbs.
Dimensions:0.9" x 7.3" x 9.2"
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