Leadership and the Customer Revolution
Praise from business leaders for Leadership and the Customer Revolution "This book forcefully and in immensely practical ways teaches Einstein's staggering point: 'The significant problems we face... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:0442018525
ISBN13:9780442018528
Release Date:January 1995
Publisher:Van Nostrand Reinhold Company
Length:290 Pages
Weight:1.29 lbs.
Dimensions:1.2" x 6.3" x 9.3"
Customer Reviews
2 ratings
A must read book for Visionary Leaders
Published by Thriftbooks.com User , 25 years ago
An informative, hard hitting read about leadership as it relates to customer service policies and procedures. Should be required reading for all management.
An inspired reader from California May 23 l999
Published by Thriftbooks.com User , 25 years ago
A must for businesses who dare to make changes to improve their service and customer realtions and inspire their employees and in turn insure the future success of their companies. As expected Rick Tate is inspiring and along with Heil and Parker has written a winner.
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