Listening: The Forgotten Skill: A Self-Teaching Guide
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Book Overview
A proven program for turning effective listening into a powerfulbusiness tool Managers and other employees spend more than 40percent of their time listening to other people but often do it sopoorly that the result is misunderstood instructions, misdirectedprojects, and erroneous actions--millions of dollars' worth ofmistakes just because most people don't know how to listen. In thisnew edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productivelistening skills and put them to work for you--professionally, socially, and personally. With her time-tested techniques, you'lllearn how to:
* Eliminate distractions and improve your concentration on what isbeing said
* Locate key words, phrases, and ideas while listening
* Cut through your own listening biases
* Interpret body language clues
* Ask constructive, nonthreatening questions that elicit realinformation
* Get others to listen to you
* Master a whole range of listening skills that you can use on thejob and in your personal life
Listening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress.
* Eliminate distractions and improve your concentration on what isbeing said
* Locate key words, phrases, and ideas while listening
* Cut through your own listening biases
* Interpret body language clues
* Ask constructive, nonthreatening questions that elicit realinformation
* Get others to listen to you
* Master a whole range of listening skills that you can use on thejob and in your personal life
Listening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress.
Format:Paperback
Language:English
ISBN:0471015873
ISBN13:9780471015871
Release Date:February 1995
Publisher:Wiley
Length:208 Pages
Weight:0.85 lbs.
Dimensions:0.5" x 7.4" x 9.1"
Customer Reviews
5 ratings
No-nonsense guide to listening for business
Published by Thriftbooks.com User , 18 years ago
No academic cloudy language. Madelyn writes with perfect clarity, organizes her material usefully, and knows what she is talking about. The exercises are excellent. I use this book in my seminars and workshops on listening for business and government people. I give it my highest recommendation, and have no ties whatsoever to the author or publisher. Enjoy!
Excellent reference and guide
Published by Thriftbooks.com User , 23 years ago
This book is written mainly for the business audience, but all the principles are applicable to every situation. The author is very good at explaining scenarios and solutions. Other authors spend the bulk of their time explaining why we need to listen, but Burley-Allen spends the bulk of her time explaining how to listen. That alone places this book on a more productive plane than most books on this topic. You'll be impressed with how things change in your inter-personal communication at work and at home with the adoption of even a few principles from this book.
Listening the Forgotten Skill-Something for Everyone
Published by Thriftbooks.com User , 24 years ago
I just recently read this book, and was amazed at what I needed to learn, for professional and personal reasons. This book shows you areas where people, businesses and organizations are lacking in communication skills due to the fact that we don't listen and we are not being heard. In this book, the Author Madelyn Burley-Allen, with her years of research and teaching on this subject, she gives you ways of improving your listening communication skills as well as how to speak effectively so that you are listened to. This book provides vital solutions for improving your listening and communication skills. I thoroughly enjoyed the book. It is very informative and helpful and will continuely be a source of information in the future.
Great Book
Published by Thriftbooks.com User , 25 years ago
I strongly recommend this book. To be quite honest I just fell in love with this book, it tought me things that I never knew about myself.I've heard all this time and never really took the time to listen.Now, I understand what listening is and how it helped me enchance my abilities to communicate better and better. Everyone should read this book, great asset. I have met Ms.Madelyn Burley-Allen and she is quite a charming lady. You learn when she speaks.
Excellent book - revealing and practical
Published by Thriftbooks.com User , 26 years ago
I strongly recommend this book for just about everyone. I believe that most of us have huge room for improvement in the area of listening ( if you don't agree, the author will probably convince you of this). The book provides information on typical listening styles, why most of us listen the way we do, and methods for improving your skills. Unlike some other books which confine themselves to the detrimental effects of not listening properly, this one gives you plenty of practical guidance on things you can do to enhance your abilities in this most difficult of communication skills.
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