The press has called Tekserve Corporation, the idiosyncratic Macintosh repair store in New York City, "The Epicenter of Mac Culture in NYC", "The leader in Apple triage services" and "warm and eclectic - maybe even a little eccentric". Unfortunately, not everyone can get down to Tekserve's West 23rd St location for the clear, down-to-earth Mac troubleshooting advice that Tekserve's owners dispense. For the rest of us, O'Reilly & Associates has published the Macintosh Troubleshooting Pocket Guide ($12.95) written by David Lerner and Aaron Freimark, of "the world's best Macintosh repair shop". This slim pocket guide has the answers to frequently asked Macintosh troubleshooting questions. Imagine the quirky record store in the movie "High Fidelity," or the popular "Car Talk" show on National Public Radio, and you'll have a good idea of this book's flavor. Tekserver has long provided its customers with a free "Frequently Asked Questions" document. We recently discovered this FAQ sheet and realized that-- like New York itself-- it was too good to leave just for the New Yorkers. With the help of Tekserve, we turned this FAQ sheet into the Macintosh Troubleshooting Pocket Guide. The Macintosh Troubleshooting Pocket Guide covers the most common user hardware and software trouble, from disks stuck in drives to lost files. It's not just a book for Mac OS X (although it includes tips for OS X and Jaguar, the latest release), it's for anyone who owns a Mac of any type-- there are software tips going back as far as OS 6. The Macintosh Troubleshooting Pocket Guide distills the answers to the urgent questions that Tekserve's employee's answer every week into a handy guide that fits in your back pocket or alongside your keyboard.
The Macintosh Troubleshooting Pocket Guide is a great little book. It is informative. It is for OS 9 and OS X. It's small size is useful and convenient to carry it around with you and your laptop. It's small size, also, makes it undaunting for those who don't particularly like to read. Finally, it has a nice, question and short answer, format to it. Here are a couple of questions/problems in the book for example; "A disk is stuck in my Mac." My Mac froze up. Now what?" I just spilled beer/tea/coffee/syrup on my keyboard." It then goes on to give a short answer to your problem. The information ranges from problems such as these, to basic computer questions such as "What is Firewire Target Mode?" "How do I turn on File Sharing?" and "How do I clean my screen?" At $12.95 it is a great book to have around whether you're a beginner or more experienced. If you are a beginner you can read it from cover to cover in order to learn more about your computer. If you're more experienced it is a great reference to have around if you can't quite remember something or that certain key combination. Finally if you don't like to read, this is the book for you because it is about a centimeter thick instead of an inch or two thick, yet is surprisingly packed with good useful information. Tony Moore - Michigan Apple User Group
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