Management: Meeting and Exceeding Customer Expectations
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Book Overview
The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a customer first theme into each of the basic management concepts. The new edition also discusses... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:1111221340
ISBN13:9781111221348
Release Date:January 2012
Publisher:South Western Educational Publishing
Length:709 Pages
Weight:3.35 lbs.
Dimensions:1.3" x 8.1" x 10.0"
Customer Reviews
3 ratings
School Book
Published by Thriftbooks.com User , 15 years ago
I received the book just in time for school, it was in great shape, Thanks for the prompt delivery.
Bought book for class
Published by Thriftbooks.com User , 16 years ago
I saved money buying it here instead of the University's bookstore and it arrived quickly.
detailed and useful
Published by Thriftbooks.com User , 23 years ago
This book was a requirement for a class. It was easy to understand and apply. It comes with key terms in the margins for easy review and description. The chapters begin with a learning objective and concludes with a summary of each objective. Each chapter is filled with detailed information and highlights corporations and how they have applied each concept. I would recommend it for anyone constructing an organization or for those wishing to change management styles. It also, has a CD Rom that is incredible.
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