Management: Quality and Competitiveness

This text is primarily for use as a classroom reference. The language is appropriate for both graduate and undergraduate classes. I used this text as part of a Total Quality Management class in a Ph.D. program. It is organized into six fundamental divisions of any organization. The six divisions are the environment, planning, organizing, leading, controlling, and innovation. There are numberous charts and graphs that help the reader visualize many of the concepts presented. Also found scattered throughout are snippets from the quality heavyweight Philip Crosby of "Quality is Free" fame. Due to the age of the text, this text will most likely find its way to the reference section of most classes or in a private library of an acedemic researcher. The reason for this is because it was compiled at the dawn of the age of the Internet and is clearly outdated in this respect. It merely scratches the surface of the influence that the Internet has on particular businesses and can only offer anecdotal inference on the subject. However, if you can overlook this lack of information and should you find the need for a good overview on the entire workings of an organization for practical usage and want to find a text to reference for some stimulating thought on where and how to structure a business, this book will do nicely. It is truly comprehensive for its time and still largely applicable today.