A thesaurus of actual word-for-word responses to the tough questions that face managers. Every day, managers face difficult questions from subordinates, bosses, clients, customers, and colleagues.... This description may be from another edition of this product.
The book is even better than I expected. The authors packed a lot of highly useful and easy-to-find responses and techniques that will help me succeed in handling tough questions and personal attacks. great ideas and a fast read.
Much needed advice on communications, very thorough.
Published by Thriftbooks.com User , 25 years ago
Excellent book. Complete and readable. Helped me with problems in communicating. Excellent suggestions of how to answer difficult questions.
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