Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

by Michael C. Sturman and Robert Clayton Ford

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Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today's ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.

Format:Paperback

Language:English

ISBN:1544321503

ISBN13:9781544321509

Release Date:January 2019

Publisher:Sage Publications, Inc

Length:576 Pages

Weight:2.30 lbs.

Dimensions:0.8" x 8.0" x 10.0"

Related Subjects

Business Business & Investing

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Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

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