This book gives readers a new approach to management of a medical practice--for now and in the future. Using a straightforward, rational approach to the management of the outpatient clinic the authors present managers and physicians with a comprehensive look at the structure and function of a successful outpatient practice, and review management's role in maintaining a thriving enterprise. Strategies for improving each step of the physician/patient encounter are presented, with practical tools for problem solving. Topics addressed include the following: Identifying and deploying appropriate resource allocations to ensure streamlined operations Achieving patient satisfaction through improving the process of health care delivery Defining personnel needs for a practice to achieve a proficient operations team Providing examples and guidelines for tooling the office for automation Applying business and operational principles to reshape or re-engineer the outpatient medical practice for the future
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