Managing with Total Quality Management: Theory and Practice
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Book Overview
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
Format:Hardcover
Language:English
ISBN:0333620062
ISBN13:9780333620069
Release Date:January 1998
Publisher:MacMillan
Length:216 Pages
Weight:0.91 lbs.
Dimensions:0.6" x 5.5" x 8.5"
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