Monday Morning: Customer Service
Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:0974640328
ISBN13:9780974640327
Release Date:January 2004
Publisher:Cornerstone Leadership Institute
Length:118 Pages
Weight:0.40 lbs.
Customer Reviews
1 rating
Fast, fun and practical make this book a smart buy!
Published by Thriftbooks.com User , 16 years ago
I like this book for several reasons. First, it's a neat format. By using a novel format Reed and Cottrell help deliver useful advice in a fun and readable way. Second, it's realistic. Their advice is solid and practical, the kind of stuff you can use right away. Third, they offer lists. I'm a big fan of lists because they help make sense of a cluttered world. This book is a fun, fast and valuable read for anyone who wants to improve the level of customer service they provide. Hats off to David and David!
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