Neon Signs of Service

Name: A MUST HAVE for service people
Item: Neon Signs of Service
Rating: 5
Author: Thriftbooks.com User

by Holly Stiel

A book for anyone who has ever said "May I help you." It truly gets to the heart of the matter in customer service. Written by a former hotel concierge, the author understands the agony and the... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0971537003

ISBN13:9780971537002

Release Date:January 2002

Publisher:AZ Press

Length:150 Pages

Weight:0.61 lbs.

Related Subjects

Political Science Politics & Social Sciences

Customer Reviews

3 ratings

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A MUST HAVE for service people

Published by Thriftbooks.com User , 16 years ago

I teach customer service to people in industries all throughout the U.S. and I am constantly looking for great resources that will help people put good principles into actual practices. Holly Stiel's book is absolutely excellent. Easy to read and filled with ideas that people can use to make a very positive difference at work. If I owned a company, I'd buy a copy for everyone who worked for me.

Great book

Published by Thriftbooks.com User , 18 years ago

Holly Stiel's book on service is an easy read with great examples. It isn't brain surgery but it definitely makes you think about how you act at work.