Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment
(Part of the Perfect Phrases Series)
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Book Overview
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisorAn underperforming employeeA peer's disruptive work habitsUnreasonable or unethical customer requestsAbrupt, rude, and unprofessional coworkers
Format:Paperback
Language:English
ISBN:0071756167
ISBN13:9780071756167
Release Date:June 2011
Publisher:McGraw-Hill Companies
Length:176 Pages
Weight:0.44 lbs.
Dimensions:0.5" x 5.0" x 8.0"
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