Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems
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Book Overview
In recent years, quality has gone to the top of the management agenda. However, the quality revolution is not yet won - it is threatened by unacceptably high costs in implementing systems. These costs can be rationalized by adopting more systematic approaches to the design of quality processes and systems.
Format:Hardcover
Language:English
ISBN:0471942839
ISBN13:9780471942832
Release Date:December 1994
Publisher:Wiley
Length:304 Pages
Weight:1.80 lbs.
Dimensions:0.9" x 7.3" x 10.1"
Customer Reviews
1 rating
Essential Reading
Published by Thriftbooks.com User , 24 years ago
The author of this book brings analytic ability, wisdom and insight of an exceptional order. It has established itself among the business systems elite as a major contribution. It is highly recommended to all those in process management, quality improvement and business systems as a book that will illuminate and enhance the reader.
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