Process Redesign: The Implementation Guide for Managers
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Book Overview
* Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:0201633914
ISBN13:9780201633917
Release Date:January 1996
Publisher:Prentice Hall
Length:332 Pages
Weight:1.65 lbs.
Dimensions:1.0" x 7.5" x 9.5"
Customer Reviews
3 ratings
Great Book for Beginning Process Engineers
Published by Thriftbooks.com User , 18 years ago
This is a very thorough book that leads you through the entire redesign process. I especially liked Chapter 10, "Document Processes", as it is a good place to start the book. This is a very good book for process redesign training - not too detailed to bore training participants, but thorough enough to provide the trainees with a solid process redesign foundation. Packed with useful information and very, very good illustrations - examples that bring the point home. After reading this book, a good follow up is "Business Process Improvement Workbook" by Harrington, Esseling and van Nimwegen ....
Satisfactory
Published by Thriftbooks.com User , 22 years ago
I use this book to teach business process management for the MBA class. It does not have the depth or rigor of a textbook, but does a decent job of addressing the major issues.
Excellent as an implementation guide
Published by Thriftbooks.com User , 24 years ago
Extremely useful as a practical implementation guide
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