A positive approach to the mechanics of white collar productivity that shows how to manipulate management to produce exponentially higher profits. The book presents a formula for improving profits by up to 20 percent by providing just one percent income-producing value to customers, with just one percent less cost and effort in the organization. The book also shows how this advantage depends totally on management, offering the latest management techniques used to implement the formula. Following an opening chapter which lays out the 20-to-1 theory, the book introduces the Ricochet Effect, illustrating how minute changes in management affect the various levels of an organization, and the Productivity Focus Group Method, which links the many individuals who control change into a single decision-making focus group.
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