Quality Function Deployment (C): Integrating Customer Requirements Into Product Design
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Book Overview
Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement. In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation. It includes: Using the demanded quality deployment chart. Using and promoting quality charts. Using quality control process charts: QFD at the pre-production. Quality deployment and reliability deployment. Quality development in the construction industry. QFD for the service industry. QFD for software development.
Format:Hardcover
Language:English
ISBN:0915299410
ISBN13:9780915299416
Release Date:September 1990
Publisher:Productivity Press
Length:400 Pages
Weight:2.40 lbs.
Dimensions:1.3" x 8.8" x 11.3"
Customer Reviews
2 ratings
very good book
Published by Thriftbooks.com User , 18 years ago
very enlightening. clarifies what qfd really is and how it should be. the layout though could be further improved so the reader does not have to flip through pages to refer to tables mentioned in the text. also it would've been nice to see examples 100%. i guess this is difficult because of proprietary info. my only regret is that i did not buy this book first, right away.
Best collection of Japanese QFD case studies available.
Published by Thriftbooks.com User , 26 years ago
Dr. Yoji Akao, co-founder of the QFD methodology edits more than 25 QFD case studies from Japanese companies including Toyota, Komatsu, Matsushita, and NEC in industries far ranging from manufactured and assembled products, construction, chemical process, service, and software. Comprehensive QFD is introduced to forever dispel the mistaken notion in the West that QFD is a House of Quality. The intense detail to other essential deployments such as quality deployment, function deployment, subsystem deployment, reliability deployment, cost deployment, technology deployment, concept development, part deployment, process deployment, QA and QC process sheets are displayed in exacting charts and tables accompanied by explanatory text by the very engineers that headed up the projects.Mastering the case studies in this book is prerequesite to attaining QFD Master status.
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