Remarkable Service
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Book Overview
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges--what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
Format:Paperback
Language:English
ISBN:0470197404
ISBN13:9780470197400
Release Date:April 2009
Publisher:John Wiley & Sons
Length:294 Pages
Weight:1.40 lbs.
Dimensions:0.7" x 7.4" x 9.0"
Customer Reviews
2 ratings
Just what I would expect from the CIA
Published by Thriftbooks.com User , 18 years ago
I highly recommend this book to anyone who wants to improve the table service in their establishment. Well thought out and laid out. I really enjoyed the history aspect of the book. It was an interesting read and a very helpful manual.
Not a bad little book, especially if you know service.
Published by Thriftbooks.com User , 23 years ago
As someone that prides themself on customer satisfaction, I have to say this was not a bad little book. A lot is common sense, but some would learn from this. People like to be taken care of from start to finish in any industry and this is a good reminder in service.
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